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Financial Ombudsman decision DRN-2687498 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Remove all information from Mrs H’s credit file in relation to the five fixed sum loan agreementsCredit file reporting

allowed a third party to take out fixed sum loan agreements without her consent or authorityProduct mis-sold

Rules cited

Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2687498.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.