Clydesdale Bank Plc
Financial Ombudsman decision DRN-2686782 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed May 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Miss M’s complained that Clydesdale Bank plc, trading as Virgin Money (“Clydesdale”) gave her a loan without making proper checks about whether she could afford the repayments.Irresponsible lending
Clydesdale and Miss M didn’t agree a payment plan and Miss M fell into arrears.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2686782.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.