Lloyds Bank PLC

Financial Ombudsman decision DRN-2685665 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Apr 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

funds he had deposited into an account which they had closedAccount closed or refused

I think it is fair to say that alternative arrangements should have been made at an earlier stage considering the specific circumstances of this complaint.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2685665.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.