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American Express Services Europe Limited

Financial Ombudsman decision DRN-2684449 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Data and privacy

In the Ombudsman’s words

refund the late payment fee applied to Mr L’s account on 26 September 2020Charges and fees

The email sent to Mr L in error on 12 October 2020Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2684449.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.