Barclays Bank UK PLC

Financial Ombudsman decision DRN-2684131 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

increase in his packaged bank account feesCharges and fees

Mr C has complained about how Barclays Bank UK PLC has administered his bank accountComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2684131.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.