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Loans 2 Go Limited

Financial Ombudsman decision DRN-2683629 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

The Financial Conduct Authority (FCA) was the regulator when Loans 2 Go lent to Mr C. Its rules and guidance obliged it to lend responsibly.Irresponsible lending

Mr C complains about the response from Loans 2 Go Limited when he told it he was in financial difficultiesTreatment in financial difficulty

Mr C complains about the response from Loans 2 Go Limited when he told it he was in financial difficulties and that the interest rate on his loan was excessive.Interest and rates

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2683629.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.