Nationwide Building Society

Financial Ombudsman decision DRN-2681194 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

I understand this frustration and agree that Ms P was likely charged too much in the August 2019 minimum payment by a small amount.Charges and fees

Nationwide acknowledges that there have been many repeated service failings over the course of the period April 2019 up until August 2019.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2681194.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.