Bank of Scotland Plc

Financial Ombudsman decision DRN-2674076 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

She was satisfied with that explanation, but not with how long it had taken to provide it.Complaint handling

She says that the bank had no business keeping her personal data for so longData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2674076.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.