Arrow Global Limited

Financial Ombudsman decision DRN-2673369 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Jul 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Miss O complains that Arrow Global Limited hasn’t updated her credit file following the partial settlement of her account.Credit file reporting

I’m satisfied that Miss O meets the definition of a vulnerable customer under the FCA. I’m also satisfied that Miss O made Arrow aware of her vulnerability.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2673369.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.