HSBC Bank plc

Financial Ombudsman decision DRN-2671309 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Fri Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

HSBC delayed giving Mr G the details of the debt collection firm and by doing so this delayed the process of releasing the security.Mortgage administration

HSBC failed to start the official process of release with the Land Registry.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2671309.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.