HSBC UK Bank Plc
Financial Ombudsman decision DRN-2669165 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£78redress stated in the decision
Wed Apr 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mrs B is unhappy that HSBC UK Bank plc (trading as first direct) won’t refund money she paid to an advertising company. She feels she has been scammed as she’s not received what she paid for.APP scam refund refused
She did note that HSBC ought to have raised a chargeback for Mrs B on the grounds of ‘goods/services not received’.Card dispute or chargeback
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2669165.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.