Studio Retail Limited

Financial Ombudsman decision DRN-2668170 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs N complains that Studio Retail Limited (“Studio Retail”) irresponsibly increased the credit limit on a catalogue shopping account and continued to allow her to borrow when it should have been clear she was facing financial difficulties.Irresponsible lending

Studio Retail should remove any adverse information recorded on Mrs N’s credit file that wouldn’t have been added if the above adjustments had been applied at the time.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2668170.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.