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Lloyds Bank PLC
Financial Ombudsman decision DRN-2666518 Upheld
Upheldoutcome, as published by the Ombudsman
£375redress stated in the decision
Thu Apr 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr E complains that Lloyds Bank PLC didn’t respond fairly when he made efforts to discuss his options when the term of his interest only mortgage expired.Mortgage administration
Lloyds has accepted there were several occasions when it didn’t respond to Mr E within an acceptable timescale, or it sent letters which caused unnecessary confusion.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2666518.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.