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Metro Bank PLC
Financial Ombudsman decision DRN-2665883 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
Metro wrote to O Limited saying it had completed a review of its account and had decided it was unable to continue to act as O Limited’s bankers.Account closed or refused
Mrs O complains that Metro Bank PLC (Metro) delayed in recalling a payment after she was told she had sent it to the wrong account.Payment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2665883.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.