Santander UK Plc
Financial Ombudsman decision DRN-2662876 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Apr 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Payment delayed or failed
In the Ombudsman’s words
Santander froze Mr P’s account to review what Mr P wanted to do.Funds blocked or frozen
Mr P complains Santander UK Plc unfairly delayed him from withdrawing funds he held in his account.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2662876.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.