Lloyds Bank PLC

Financial Ombudsman decision DRN-2656614 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mr S is complaining that Lloyds Bank PLC (“Lloyds”) increased the fee on his Premier account and reduced the benefits that the account came with.Charges and fees

He therefore thinks that his account was mis-sold.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2656614.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.