Nationwide Building Society

Financial Ombudsman decision DRN-2649964 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The first mortgage offer issued by Nationwide included an incorrect spelling of Mrs W’s name. This meant that the solicitor involved had to request a replacement, delaying the application process.Mortgage administration

There were also further delays in relation to Nationwide not being clear, when asked, about when an account number needed to be generated.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2649964.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.