HSBC UK Bank Plc
Financial Ombudsman decision DRN-2648085 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Identity checks and access
In the Ombudsman’s words
Mr P complains HSBC UK Bank Plc unfairly blocked his accountFunds blocked or frozen
HSBC said it couldn’t allow Mr P access to his account until he went to a branch with up to date identification and proof of address.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2648085.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.