Oakbrook Finance Limited

Financial Ombudsman decision DRN-2645152 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

The decision to send a default notice was taken after significant arrears had built on the accountTreatment in financial difficulty

I agree that Likely Loans took longer than normal to respond to Mr A’s complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2645152.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.