NewDay Ltd

Financial Ombudsman decision DRN-2642441 Not upheld

Not upheldoutcome, as published by the Ombudsman

£15redress stated in the decision

Fri Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr B complains that NewDay Ltd, trading as Aqua, would not raise a chargeback when products he purchased were not as described.Card dispute or chargeback

I can see that when Mr B called Aqua in relation to his claim the service he received was unsatisfactory.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2642441.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.