Nationwide Building Society

Financial Ombudsman decision DRN-2636413 Upheld

Upheldoutcome, as published by the Ombudsman

£1,038redress stated in the decision

Sun Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Ms D complains Nationwide Building Society will not refund two disputed transactions from her credit card.Unauthorised transaction

Turning then to the level of service provided by Nationwide. I think Ms D is right – her complaint could have been dealt with differently.Service failure

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2636413.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.