Santander UK Plc
Financial Ombudsman decision DRN-2634504 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Bereavement and power of attorney
In the Ombudsman’s words
Mrs W complains on behalf of her mother, Mrs B, for whom she holds power of attorney. She’s unhappy about how Santander UK Plc (“Santander”) handled her instructions to close Mrs B’s bank accounts and transfer the balance to another bank.Account closed or refused
Mrs W complains on behalf of her mother, Mrs B, for whom she holds power of attorney.Bereavement and power of attorney
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2634504.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.