HSBC UK Bank Plc
Financial Ombudsman decision DRN-2634214 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,392redress stated in the decision
Mon Aug 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs B says that she paid for lifetime access to the course but it was shut-down by a regulatory authority in 2018. She then claimed a refund of the cost of the course from M&S Bank under section 75 of the Consumer Credit Act 1974.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2634214.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.