Vanquis Bank Limited

Financial Ombudsman decision DRN-2631634 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

refunded the interest and fees that had been charged in the meantimeCharges and fees

they phoned Ms W when she’d asked them not to, they failed to respond to her offer at firstService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2631634.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.