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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-2628077 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Regrettably, Mr H has been in persistent debt as defined by the Financial Conduct Authority (FCA). The FCA imposed an obligation on the Co-op to engage with Mr H to assist him in reducing his debt.Treatment in financial difficulty

It had also affected his ability to re-mortgage. Our investigator could find no evidence to support that claim and said Mr H had already missed payments which would have affected his credit rating.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2628077.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.