Santander UK Plc
Financial Ombudsman decision DRN-2628003 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Jul 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Credit file reporting
In the Ombudsman’s words
Santander received a copy of this in January 2014 and restricted X’s account as they’d been instructed.Funds blocked or frozen
X is also unhappy about the information Santander has shared with the Credit Reference Agencies in relation to two of his credit cards.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2628003.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.