TSB Bank plc

Financial Ombudsman decision DRN-2625070 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Aug 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

TSB seems not to have sent Mr and Mrs M a letter advising them of an increase in the interest rate to sub-account nineInterest and rates

TSB has had a difficulty in how it allocated payments between themMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2625070.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.