Barclays Bank UK PLC

Financial Ombudsman decision DRN-2625026 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Bereavement and power of attorney

In the Ombudsman’s words

Barclays was aware that an unauthorised transfer had taken place when it received Ms C’s letter dated October 2018.Unauthorised transaction

The estate of Mrs C complains that Barclays Bank UK PLC didn’t place Mrs C’s money into an interest bearing account while her funds were frozen after she passed away.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2625026.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.