Nationwide Building Society

Financial Ombudsman decision DRN-2622112 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mrs L complains that Nationwide Building Society unfairly allowed her ex-husband to extend the mortgage term without her permission.Mortgage administration

In its final response letter of November 2020 Nationwide said it was required by Mrs L’s marital dispute settlement to change the mortgage back to its original term.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2622112.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.