NewDay Ltd

Financial Ombudsman decision DRN-2620415 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Thu Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Card dispute or chargeback

In the Ombudsman’s words

Mr E said he’d experienced poor service, and his credit file had been affected. He wanted NewDay to fix his credit file, and pay £1,000 in compensation.Credit file reporting

NewDay said it didn’t think its agent had been rude. And it didn’t think the markers on Mr E’s file would affect his credit rating. But when this complaint came to us, it listened to the call Mr E had with it again, and it said that it thought it should’ve offered to make a chargeback request for Mr E.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2620415.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.