TSB Bank plc

Financial Ombudsman decision DRN-2619633 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr B complains TSB Bank plc (TSB) didn’t refund him for a purchase made with his credit card.Card dispute or chargeback

Mr B wasn’t happy with TSB’s initial response to his complaint because they never dealt with the issue of the refund to his credit card.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2619633.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.