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Home Retail Group Card Services Limited

Financial Ombudsman decision DRN-2619051 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Mr S complains that Home Retail Group Card Services Limited trading as Argos Card (“Argos”) unfairly closed his credit card account.Account closed or refused

He also felt this had a negative impact on his credit file, as it was his oldest line of credit and he was planning on using it to make a future purchase.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2619051.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.