Barclays Bank UK PLC

Financial Ombudsman decision DRN-2614719 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Mar 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

pay Mr H £50 by way of compensation for the inconvenience he experienced when it didn’t send him a cheque, as it said it would do, for the proceeds of his dormant savings account.Account closed or refused

pay Mr H an additional sum of £100 by way of compensation for the delay, distress and inconvenience he experienced as a result of what happened when it didn’t replace the chip, sent to him in December 2019.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2614719.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.