Starling Bank Limited

Financial Ombudsman decision DRN-2613729 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Mr W complains Starling Bank Limited (“Starling”) cancelled the wrong debit card after he reported transactions on his account which he didn’t authorise.Unauthorised transaction

It’s not in dispute Starling cancelled the wrong debit card at first.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2613729.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.