Barclays Bank UK PLC

Financial Ombudsman decision DRN-2610606 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr H complains Barclays Bank UK PLC has declined to help him in a dispute over a holiday booking paid for on his credit card.Card dispute or chargeback

Mr H has also referred to a poor investigation being carried out by Barclays, particularly in that it didn’t trouble itself to contact L to obtain more information.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2610606.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.