Capital One (Europe) plc

Financial Ombudsman decision DRN-2605997 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Mar 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

refund of charges and interestCharges and fees

Miss G complains that Capital One (Europe) plc told her she would recieve a payment of £200 but only gave her £50.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2605997.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.