TSB Bank plc

Financial Ombudsman decision DRN-2602236 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Aug 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr B complains about the service he received from TSB Bank Plc when he asked it to process a chargeback.Card dispute or chargeback

I think the poor service and delays in dealing with his claim would’ve caused Mr B additional worry and anxiety.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2602236.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.