Nationwide Building Society

Financial Ombudsman decision DRN-2593323 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Miss B complains that Nationwide Building Society mis-sold her Save to Buy ISA in 2015.Product mis-sold

Miss B also complains about the way her mortgage application was handled in 2019.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2593323.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.