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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-2588551 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr H spoke with Tesco in March 2019 and told them he was experiencing some financial difficulties.Treatment in financial difficulty

Mr H complains that Tesco Personal Finance PLC charged late payment fees and interest to his credit card after they had agreed not toCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2588551.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.