National Westminster Bank Plc

Financial Ombudsman decision DRN-2581430 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Mar 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

And he says it failed to put in place a new interest rate in July 2019 despite agreeing to.Interest and rates

He says it didn’t tell him how much it had paid out on his behalf in ground rent and service charge.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2581430.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.