HSBC UK Bank Plc
Financial Ombudsman decision DRN-2580104 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Fri Mar 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
HSBC incorrectly actioned the direct debit indemnity. This caused between 40 and 50 payments to Company P to be reversedUnauthorised transaction
Mr D also complains about the length of time they took to correct their errors.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2580104.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.