ReAssure Limited
Financial Ombudsman decision DRN-2576416 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
interest continued to accumulate on the cash loanCharges and fees
Miss S raised a complaint against ReAssure with this service about the interest still accruing on the loan linked to the plan and about making the claim to the insurer.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2576416.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.