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National Westminster Bank Plc
Financial Ombudsman decision DRN-2568864 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon May 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
failed to inform him when his fixed interest rate mortgage product on his buy to let mortgage came to an endInterest and rates
failed to inform him when his fixed interest rate mortgage product on his buy to let mortgage came to an endMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2568864.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.