Lowell Portfolio I Limited

Financial Ombudsman decision DRN-2567580 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Wed Mar 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Lowell has acknowledged that its response was delayed as it initially entered Mr B’s email address incorrectlyComplaint handling

Lowell has, however, acknowledged in its response to Mr B, and our service, that it should not have written to the address in question.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2567580.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.