Virgin Money plc
Financial Ombudsman decision DRN-2564063 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Fri Apr 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr F claimed a refund from Virgin Money under section 75 of the Consumer Credit Act 1974Card dispute or chargeback
I consider that the standard of service that Virgin Money has provided to Mr F when dealing with his complaint has fallen below a reasonably acceptable standardComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2564063.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.