National Westminster Bank Plc

Financial Ombudsman decision DRN-2559793 Upheld

Upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Thu Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

D complains about National Westminster Bank Plc (“NatWest”) for its decision to deny his business account longer forbearance on an overdraft debt and its decision to transfer the account to debt recovery.Treatment in financial difficulty

Refund to D’s account all interest and charges incurred between May 2020 and the account being transferred to debt recovery.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2559793.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.