Bank of Scotland Plc

Financial Ombudsman decision DRN-2558117 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Payment delayed or failed

In the Ombudsman’s words

no interest had been paid by Bank of Scotland on the 32 day account between the date of maturity and the date on which the funds were transferredInterest and rates

a six-week delay on the part of Bank of Scotland plc in releasing fundsPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2558117.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.