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Home Retail Group Card Services Limited

Financial Ombudsman decision DRN-2558094 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

HRG shouldn’t have charged interest and late payment fees for July and August 2018Charges and fees

Ms A’s complained that Home Retail Group Card Services Limited (HRG) defaulted her account when they shouldn’t have done. And this has affected her credit score.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2558094.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.