MONZO BANK LIMITED
Financial Ombudsman decision DRN-2557501 Not upheld
Not upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
Wed Mar 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Payment delayed or failed
In the Ombudsman’s words
Monzo raised this as a chargeback through the card provider (Mastercard).Card dispute or chargeback
I think the issue is that Monzo didn’t raise the dispute when they should have done.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2557501.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.