Santander UK Plc
Financial Ombudsman decision DRN-2556181 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
incorrectly placed a block into the BCAFunds blocked or frozen
failed to keep promises in regard to call backs and by not logging C’s complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2556181.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.